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Returns & Exchanges

Below are instructions on how to return your Device and receive a refund.

  • Returns

    1.     Request a return shipping label within 30 days of purchase at support.vivomi.com.  Reference original order number as Proof of Purchase. 2.     Device and accessories must be returned undamaged...

  • Exchanges

    Good products sometimes go bad.  If you wish to exchange your device due to a manufacture defect a new device will be shipped to you immediately.  Return the original device within 30 days of purchase...

  • Incorrect Order

    If we made a mistake we want to make it right.  Let us know the nature of the issue and the Vivomi team will resolve the issue by shipping you the correct products immediately.   Return the original p...